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Oracle Fusion Service 2024 Implementation Professional (1Z0-1064-24)

Oracle Question & Answer
SAP

Last Updated

05 June 2026

Rating

4.7 (2160)

Exam Code: 1Z0-1064-24
Exam Name: Oracle Fusion Service 2024 Implementation Professional

Passing Score: 68%
Duration: 90 Minute

ALL ITprep Provides 100% Valid Oracle Exam Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

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  • Total Questions in Exams: 50
  • Total Questions in Dumps: 50

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Course Description
Exam topics covered

Configuring Initial Setup for Fusion Service

  • Enable the Oracle Fusion Service features
  • Implement the Oracle Fusion Service Security Model
  • Enable features using Functional Setup Manager (FSM)

Administering and Managing Service Requests (SRs)

  • Set up SR creation and handling
  • Configure SR category
  • Describe common SR processing activities
  • Identify common SR searches
  • Configure a service catalog
  • Implement an SR assignment mapping

Managing Entitlements

  • Describe entitlement concepts    
  • Manage milestones for acknowledging service requests    
  • Set up standard coverage to determine response time    
  • Set up default coverage to determine response time    
  • Configure action plans to associate tasks with SRs

Implementing Knowledge Management (KM)

  • Implement KM enablement activities    
  • Author KM articles
  • Set up the My Knowledge page

Configuring Digital Customer Service (DCS)

  • Configure themes, templates, pages using the DCS architecture components    
  • Set up profiles, roles, authentication using the DCS enablement activities    
  • Manage products, contact, KM, SR creator, admin using the DCS components
  • Create and configure a DCS application

Configuring Omnichannel Communications

  • Configure email set up activities    
  • Configure CTI notification
  • Configure the Media toolbar
  • Configure Chat    
  • Configure Work Routing    
  • Configure Agent Notifications

Setting up Productivity Features

  • Set up Hotkeys
  • Set up SmartText
  • Enable SR Audit

Reviewing Advanced Configurations, Integrations, and Analytics

  • Customize Oracle Fusion Service
  • Configure and customize Oracle Fusion Service using development tools
  • Explain the Oracle Fusion Service integration architecture
  • Perform file-based import and export
  • Describe analytics concepts
  • Modify an analytics report

Using Redwood User Experience

  • Explain the general features of Oracle Redwood Application    
  • Identify business requirements with User Service Request features    
  • Explain customer interactions with use case objects
  • Implement and use Fusion Service AI
  • Configure Redwood implementation settings 
Exam topics covered

Configuring Initial Setup for Fusion Service

  • Enable the Oracle Fusion Service features
  • Implement the Oracle Fusion Service Security Model
  • Enable features using Functional Setup Manager (FSM)

Administering and Managing Service Requests (SRs)

  • Set up SR creation and handling
  • Configure SR category
  • Describe common SR processing activities
  • Identify common SR searches
  • Configure a service catalog
  • Implement an SR assignment mapping

Managing Entitlements

  • Describe entitlement concepts    
  • Manage milestones for acknowledging service requests    
  • Set up standard coverage to determine response time    
  • Set up default coverage to determine response time    
  • Configure action plans to associate tasks with SRs

Implementing Knowledge Management (KM)

  • Implement KM enablement activities    
  • Author KM articles
  • Set up the My Knowledge page

Configuring Digital Customer Service (DCS)

  • Configure themes, templates, pages using the DCS architecture components    
  • Set up profiles, roles, authentication using the DCS enablement activities    
  • Manage products, contact, KM, SR creator, admin using the DCS components
  • Create and configure a DCS application

Configuring Omnichannel Communications

  • Configure email set up activities    
  • Configure CTI notification
  • Configure the Media toolbar
  • Configure Chat    
  • Configure Work Routing    
  • Configure Agent Notifications

Setting up Productivity Features

  • Set up Hotkeys
  • Set up SmartText
  • Enable SR Audit

Reviewing Advanced Configurations, Integrations, and Analytics

  • Customize Oracle Fusion Service
  • Configure and customize Oracle Fusion Service using development tools
  • Explain the Oracle Fusion Service integration architecture
  • Perform file-based import and export
  • Describe analytics concepts
  • Modify an analytics report

Using Redwood User Experience

  • Explain the general features of Oracle Redwood Application    
  • Identify business requirements with User Service Request features    
  • Explain customer interactions with use case objects
  • Implement and use Fusion Service AI
  • Configure Redwood implementation settings 

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10 reviews for Oracle Fusion Service 2024 Implementation Professional

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    Abhinav Gupta

    January 22, 2025 at 01:32 pm

    1Z0-1064-24 exam preparation was thorough using related questions from ALL ITprep . They offered good insights into the exam topics.

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    Abhinav Gupta

    January 22, 2025 at 01:32 pm

    1Z0-1081-24 preparation was thorough with related questions from ALL ITprep . The content was aligned with real-world scenarios.

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    Kunal

    December 23, 2024 at 12:03 pm

    The most effective practice questions I’ve ever used. They’re well crafted and prepare you thoroughly for the test.

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    Indira

    December 12, 2024 at 01:44 pm

    The practice questions were a perfect fit for the syllabus and helped me understand key concepts thoroughly.

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    Vedansh

    December 06, 2024 at 01:20 pm

    The practice questions were well-organized and covered the exam material perfectly. I felt confident on exam day thanks to them.

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