SAP

Oracle Fusion Service 2024 Implementation Professional (1Z0-1064-24)

SAP

Last Updated

05 June 2026

Rating

4.7 (2160)

Exam Code: 1Z0-1064-24
Exam Name: Oracle Fusion Service 2024 Implementation Professional

Passing Score: 68%
Duration: 90 Minute

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Total Questions in Exams: 50
Total Questions in Dumps: 50

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Course Description

Exam topics covered

Configuring Initial Setup for Fusion Service

Enable the Oracle Fusion Service features
Implement the Oracle Fusion Service Security Model
Enable features using Functional Setup Manager (FSM)

Administering and Managing Service Requests (SRs)

Set up SR creation and handling
Configure SR category
Describe common SR processing activities
Identify common SR searches
Configure a service catalog
Implement an SR assignment mapping

Managing Entitlements

Describe entitlement concepts
Manage milestones for acknowledging service requests
Set up standard coverage to determine response time
Set up default coverage to determine response time
Configure action plans to associate tasks with SRs

Implementing Knowledge Management (KM)

Implement KM enablement activities
Author KM articles
Set up the My Knowledge page

Configuring Digital Customer Service (DCS)

Configure themes, templates, pages using the DCS architecture components
Set up profiles, roles, authentication using the DCS enablement activities
Manage products, contact, KM, SR creator, admin using the DCS components
Create and configure a DCS application

Configuring Omnichannel Communications

Configure email set up activities
Configure CTI notification
Configure the Media toolbar
Configure Chat
Configure Work Routing
Configure Agent Notifications

Setting up Productivity Features

Set up Hotkeys
Set up SmartText
Enable SR Audit

Reviewing Advanced Configurations, Integrations, and Analytics

Customize Oracle Fusion Service
Configure and customize Oracle Fusion Service using development tools
Explain the Oracle Fusion Service integration architecture
Perform file-based import and export
Describe analytics concepts
Modify an analytics report

Using Redwood User Experience

Explain the general features of Oracle Redwood Application
Identify business requirements with User Service Request features
Explain customer interactions with use case objects
Implement and use Fusion Service AI
Configure Redwood implementation settings

Exam topics covered

Configuring Initial Setup for Fusion Service

Enable the Oracle Fusion Service features
Implement the Oracle Fusion Service Security Model
Enable features using Functional Setup Manager (FSM)

Administering and Managing Service Requests (SRs)

Set up SR creation and handling
Configure SR category
Describe common SR processing activities
Identify common SR searches
Configure a service catalog
Implement an SR assignment mapping

Managing Entitlements

Describe entitlement concepts
Manage milestones for acknowledging service requests
Set up standard coverage to determine response time
Set up default coverage to determine response time
Configure action plans to associate tasks with SRs

Implementing Knowledge Management (KM)

Implement KM enablement activities
Author KM articles
Set up the My Knowledge page

Configuring Digital Customer Service (DCS)

Configure themes, templates, pages using the DCS architecture components
Set up profiles, roles, authentication using the DCS enablement activities
Manage products, contact, KM, SR creator, admin using the DCS components
Create and configure a DCS application

Configuring Omnichannel Communications

Configure email set up activities
Configure CTI notification
Configure the Media toolbar
Configure Chat
Configure Work Routing
Configure Agent Notifications

Setting up Productivity Features

Set up Hotkeys
Set up SmartText
Enable SR Audit

Reviewing Advanced Configurations, Integrations, and Analytics

Customize Oracle Fusion Service
Configure and customize Oracle Fusion Service using development tools
Explain the Oracle Fusion Service integration architecture
Perform file-based import and export
Describe analytics concepts
Modify an analytics report

Using Redwood User Experience

Explain the general features of Oracle Redwood Application
Identify business requirements with User Service Request features
Explain customer interactions with use case objects
Implement and use Fusion Service AI
Configure Redwood implementation settings

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10 reviews for Oracle Fusion Service 2024 Implementation Professional

Julian

March 24, 2025 at 06:37 am

The 1Z0-1064-24 dumps provided an excellent overview of the key topics.
Tanisha Gupta

March 04, 2025 at 06:37 am

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Nathaniel

February 11, 2025 at 07:37 pm

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Amelia

February 09, 2025 at 07:37 pm

I successfully passed 1Z0-1064-24. The dumps were very detailed and provided excellent learning resources.
Hazel

January 31, 2025 at 06:08 am

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Oracle Fusion Service 2024 Implementation Professional (1Z0-1064-24)

Course Description

Steps for downloading the IT Certification exam dump:

10 reviews for Oracle Fusion Service 2024 Implementation Professional

Julian

Tanisha Gupta

Nathaniel

Amelia

Hazel

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