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Oracle B2C Service 2024 Implementation Professional (1Z0-1138-24)

Oracle Question & Answer
SAP

Last Updated

05 June 2026

Rating

4.7 (2160)

Exam Code: 1Z0-1138-24
Exam Name: Oracle B2C Service 2024 Implementation Professional

Passing Score: 68%
Duration: 90 Minute

ALL ITprep Provides 100% Valid Oracle Exam Questions and answers which can helps you to Pass Your Certification Exam in First Attempt.

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  • Total Questions in Exams: 50
  • Total Questions in Dumps: 284

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Course Description
Exam topics covered

Implementing B2C Service Products and Services

  • Explain B2C Service products and services
  • Create and deploy service-level agreements
  • Create queues, assignments, and standard application menus

Configuring Service Console Core Features and Access

  • Set up the service console and browser UI
  • Describe core business objects
  • Set up navigation, permissions, and user accounts
  • Understand the purpose of configuration settings
  • Perform export/import with Element Manager
  • Use Data Lifecycle Management to archive data

Implementing B2C Service User Interface and Processes

  • Modify message bases settings
  • Implement user interface modifications and automation (workspaces)
  • Create a workflow for incidents and contacts
  • Create workspaces for the browser user interface

Implementing Processes Between Customers and Agents

  • Describe agent assistance
  • Configure products, categories, and dispositions
  • Modify service level agreements
  • Understand the use of audit fields
  • Create and deploy enhanced business rules
  • Create and deploy standard text and variables
  • Create and modify message templates
  • Understand email and mailbox settings
  • Generate outreach and feedback using Surveys
  • Configure chat queues and chat access
  • Configure advanced routing for chat and incidents
  • Create and deploy guided assistants
  • Work with international data

Using Reports for Analytics

  • Describe B2C Service analytics
  • Customize a simple report
  • Share and schedule reports

Configuring B2C Service Console Extensions

  • Configure add-ins and extensions

Modifying Data Models with Custom Objects and Fields

  • Configure and customize custom objects, custom fields, and custom attributes
Exam topics covered

Implementing B2C Service Products and Services

  • Explain B2C Service products and services
  • Create and deploy service-level agreements
  • Create queues, assignments, and standard application menus

Configuring Service Console Core Features and Access

  • Set up the service console and browser UI
  • Describe core business objects
  • Set up navigation, permissions, and user accounts
  • Understand the purpose of configuration settings
  • Perform export/import with Element Manager
  • Use Data Lifecycle Management to archive data

Implementing B2C Service User Interface and Processes

  • Modify message bases settings
  • Implement user interface modifications and automation (workspaces)
  • Create a workflow for incidents and contacts
  • Create workspaces for the browser user interface

Implementing Processes Between Customers and Agents

  • Describe agent assistance
  • Configure products, categories, and dispositions
  • Modify service level agreements
  • Understand the use of audit fields
  • Create and deploy enhanced business rules
  • Create and deploy standard text and variables
  • Create and modify message templates
  • Understand email and mailbox settings
  • Generate outreach and feedback using Surveys
  • Configure chat queues and chat access
  • Configure advanced routing for chat and incidents
  • Create and deploy guided assistants
  • Work with international data

Using Reports for Analytics

  • Describe B2C Service analytics
  • Customize a simple report
  • Share and schedule reports

Configuring B2C Service Console Extensions

  • Configure add-ins and extensions

Modifying Data Models with Custom Objects and Fields

  • Configure and customize custom objects, custom fields, and custom attributes

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9 reviews for Oracle B2C Service 2024 Implementation Professional

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    Carmen

    March 24, 2025 at 06:37 am

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    Amelia

    February 11, 2025 at 07:37 pm

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    February 09, 2025 at 07:37 pm

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    Caleb

    January 31, 2025 at 06:08 am

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